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Terms and conditions

These terms and conditions ('the Terms) determine the users ('you' or 'your') use of the website ('the Website') and your relationship with TCO Europe, registered in Belgium, under company number BE0670728274, with its registered office at Floralienlaan 2, bus 1, 2600 Berchem, Belgium ('we', 'our' or 'us').

Please read them carefully as they affect your legal rights and liabilities. If you do not agree with these conditions, you should not visit or use the website. If you have questions about these conditions, please contact us.


By using the Website, you agree to the Terms and consent to us to send information (including updated information) to obtain information from third parties, including but not limited to, your payment card or credit card details to your verify identity, validate your credit card, obtain a credit card authorization and allow individual purchase transactions.


We reserve the right to:

  • Update these Terms from time to time and will notify you by means of an appropriate announcement on the Website. It is your responsibility to check the existence of these changes. The changes apply at the time that they are announced on the Website. If you do not agree with the amended Terms, you are requested not to use the Website further. If you continue to use the Website after the date on which the changes apply, you agree to the new Terms;
  • Change or withdraw the Website and its contents in whole or in part (temporarily or permanently) without informing you in advance. You confirm that we can not be held liable by you for changes or withdrawals of the Website and content;
  • The identification code or the password that we offer to you, selected by you or provided by us, to cancel, if we believe that you have not complied with these conditions.

By using this website you guarantee that:

  • You are legally capable of contracting;
  • You are at least 18 years of age or older;
  • The personal information you have to provide for registration is correct, exact, up-to-date and complete in all respects;
  • You do not spend on another person or other entity;
  • You immediately notify us of changes to your personal information by contacting representatives of our customer service department via e-mail:

We will treat all your personal information confidentially and only use it in accordance with our Privacy Policy We will also process your information in accordance with our Privacy Policy.  By using our Website you consent to this processing and you guarantee that all information provided by you is correct. 

When you shop on the Website, we will ask you to enter personal information necessary to identify you, such as your name, e-mail address, billing address, delivery address, credit card number and other payment information.

Protection of your safety

To ensure that your payment card details are not used without your knowledge, we compare the name, address and other personal information that you have communicated to us during the ordering process with the competent databases of third parties.

We take the risk of internet fraud very seriously. In view of the increasing number of fraudulent credit card transactions, all our orders are thoroughly checked with the information already provided. We may contact you for additional security checks for which we would like to request your cooperation. Fraudulent transactions will not be tolerated by us and will be reported to the relevant authorities.

By accepting these Terms you allow these checks to be carried out. During these checks personal information can be shown to credit registry agencies that can record this information. You can be sure that this only happens to confirm your identity, no creditworthiness is tested and your credit position will not be affected. All information provided by you will be treated safely and in accordance with the Data Protection Act 1992.


The Website may only be used legally for legal applications. You agree to comply with all laws, statutes and regulations that apply to the Website and the use thereof. You agree via the Website:

  • Do not introduce or disrupt computer viruses, Trojans, worms, logic bombs or other elements such as these that can disrupt, interrupt or obstruct normal computer processes;
  • Not to introduce or distribute any material that is defamatory, abusive or obscene in nature;
  • No unauthorized access to our site, the server on which the site is stored, or other servers, computers or databases connected to our site. You will not attack the site through a denial-of-service attack or a distributed denial-of-service attack.

Violating this provision will commit you to a criminal offense. We will report such a violation to the competent law enforcement authorities and cooperate with them by disclosing your identity to them. In the event of such a violation, your right to use our Website will be immediately terminated.

We are not liable for loss or damage caused by a distributed denial-of-service attack, viruses or other technologically damaging material that may infect your computer equipment, computer programs, data or other protected material as a result of your use of our Website or downloading any material from the Website or other sites linked to our Website.

Links with third parties

For the convenience of our customers, the Website may contain links to other websites or materials that are beyond our reach. For information, we do not state that we are responsible for these websites or materials, nor do they review or endorse them. We are not liable for the privacy policy or the content of such websites, nor for caused or alleged damage, loss or violation related to the use of or reliance on advertising, content, products, materials or services available through these websites or sources.


All orders are subject to acceptance and availability. If the ordered goods are not available, you will be notified by e-mail (or by other means if no e-mail address is provided) and you have the option to wait until the item is available again in stock, then cancel your order.

All placed orders will be treated as an offer to buy the goods or services from us and we reserve the right to cancel this offer at any time. You acknowledge that every automatic confirmation of receipt of your order that you may receive from us does not actually lead to the acceptance of your offer to purchase the offered goods and services on the Website. The purchase contract between you and us is concluded at the time that we (i) send the amount of your payment card or credit card and (ii) the items to you or the services start, depending on what happens later, and at what time an e-mail mail to confirm the conclusion of the purchase contract ('Confirmation of shipment') will be sent to you.

We take all reasonable precautions, as far as this is in our power, to keep the details of your order and payment safe, but in the event of the lack of negligence on our part, we can not be held liable for any loss you might incur. may suffer if a third party obtains unauthorized access to the information you have provided when entering or ordering via the Website.

The products offered on the Website may not be used for resale or distribution. We reserve the right to cancel orders and / or close accounts if we believe that products are ordered in violation of this condition.

You bear the risk for the products as soon as they are delivered to the delivery address that you specified when ordering the products. We do not accept any liability if you provide us with an incorrect delivery address or if you do not collect the products from the delivery address you have provided.

Right to cancellation

If you have purchased goods or services as a consumer (ie for private use as opposed to business use), you have the right to cancel any contract concluded with us within 14 days of receipt of the goods or services.

If you wish to cancel a contract on the basis of this clause, please see our Return Policy.

Price and payment

All prices displayed on the website include VAT (only if applicable) at the applicable rate and are correct at the time of entering the data in the system. However, we reserve the right to change prices without notice (however, these changes will not affect orders for which you have received a Confirmation of Shipment).

If your delivery address is within Belgium, no extra taxes will be charged to you. If your delivery address is outside of Belgium, you may be subject to import duties and taxes (including VAT), which are levied after a delivery reaches the destination country. Such extra costs must be borne by you. You have to take into account that the customs policy can differ considerably from country to country. We advise you to contact your local customs office for further information.

The payment will be debited from your account or account at the time of shipment of the goods or the provision of the service. In the unlikely event that the price on the check-out page is displayed incorrectly and we discover this before your order is accepted in accordance with Article 9, we are not obliged to sell you the items at that price. We always try to ensure that the prices on our Website are displayed correctly, but can prevent real errors. If we discover an error in the price of the items you have ordered, we will let you know as soon as possible and give you the choice to reconfirm your order at the corrected price or to cancel your order. If you cancel the order and have already paid the items.

You confirm that the used payment card or credit card is your property. All cardholders are subject to verification checks and authorizations from the card issuer. If the issuing authority refuses your payment card or, for whatever reason, does not authorize the payment, we can not be held liable for any delay in or absence of delivery.

If your credit or debit payment has not been processed for any reason, we reserve the right to try processing the payment again. We will notify you at least 48 hours in advance of each time we try to process the payment again by sending an email to the email address you provided. If you do not want us to try to process the payment again, you must cancel your order within 48 hours of receiving this email.

Intellectual property

The content of the Website is protected by copyright, trademark, database and other intellectual property rights and you acknowledge that the material and content provided as part of the Website remains in our ownership or that of our licensors.

You can retrieve and display the contents of the Website on a computer screen, store this content in electronic form on the hard disk (but not on a server or another storage medium connected to a network) or print a copy of this content for your your own personal, noncommercial use, provided you comply with all copyright and property rights. You may under no circumstances reproduce, modify, copy, distribute or use the materials or content of the Website for commercial purposes.

Limitation of liability

(a) If we do not comply with these Terms, we shall only be liable for damage you sustain as a result of our non-performance (whether in contract, tort (including negligence), breach of a legal obligation or otherwise) that is foreseeable. due to the failure.

(b) These Terms do not contain anything that excludes or limits our liability with respect to:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent representation. Any deliberate violation of these conditions that would give the right to dissolve the agreement;
  • For any matter regarding which it would be unlawful if we exclude or try to exclude our liability.
Use of the website

The Website is offered on a 'as appeared' and 'as available' basis without further explanation or confirmation. We give no guarantees, express or implied, with respect to the Website and its use. You acknowledge that we can not guarantee the security or privacy of the Website and information provided by you and can not be held responsible for this. Risks associated with the use of the internet are for your account.

Although we will try to ensure that the available material on the Website is correct, reputable and of high quality, we can not accept responsibility if this is not the case. We will not be responsible for any errors, omissions or results obtained from the use of such information or for any technical problems that you may experience through the Website. If we are informed of inaccuracies in the material on the Website, we will try to correct it as soon as reasonably possible.

In particular, we reject all obligations in connection with the following:

  • incompatibility of the Website with your equipment, software or telecommunications connections;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • inadequacy of the Website to meet your requirements.

To the extent permitted by applicable law, you agree that we are not liable to you or any third party for consequential or incidental damages (including both terms, without limitation, purely economic damage, loss of profits, loss of company information, loss of anticipated savings, wasted expenses, loss of privacy and loss of data) or any other indirect, special or punitive damages arising from or related to the Website.


If any part of the Terms is deemed to be unlawful, void or for any reason unenforceable, that provision shall be terminated from the Terms and Conditions, but shall not affect the validity and enforceability of the other provisions of the Terms.


No statement of waiver by us can be interpreted as a waiver or subsequent to provisions in the Terms.

Complete conformity

These Terms form the entire basis of every agreement reached between you and us.

Right and competence

These conditions are regulated and interpreted in accordance with the laws of Belgium and any disputes will be settled exclusively by Belgian courts.

Contact us

Our contact details can be found on the Contact Us page.